SolarWinds Service Desk 3.0.0

The SolarWinds® Service Desk app for iOS provides technicians and employees with immediate access to key service desk features right from their mobile devices. Technicians can effectively handle incidents and deliver services from any location. With the newly added requester version, the service desk is accessible at all times, ensuring that employees can access the support and resources they need to maintain productivity.

Features for Technicians:

• Real-time notifications
• Track open and incoming tickets
• Assign or reassign active incidents
• Update and resolve issues
• Access historical data for troubleshooting

Features for Employees:

• Submit tickets (e.g., report a broken device)
• Request services (e.g., access to an application)
• Access self-service articles
• Check the status of their requests
• Add comments to open tickets

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